Hello,

Would you Please try this PURGE: https://forums.stardock.com/485954/deskscapes-support-faq#reinstalling

Reboot and ReInstall the latest version from your account https://store.stardock.com/myaccount/products/

Reboot , test and report back here please.

AzDude
Stardock Community Assistant

Thanks, will do, just got the flu so it may be a while.

the file is empty.

Admin run, nothing happens.

What do you mean the File is emptied ?

What part of "empty" is unclear? there's nothing there. Notpad++ shows it empty. I run it as admin and of course nothing happens, because it is empty. I don't know what else to say. It's as empty as the rest of this post. It is a zero byte file.

Thanks,

You did the Purge and reinstalled the latest version from your account ?

no. I thought you said that program would do it. So I've done nothing more, since i do not know what you mean by "purge'. I have two programs that uninstall programs, but I've already uninstalled and reinstalled once with no change.

Have you tried that link recently? Do you DL a file that is zero bytes long?

Thanks.

So I used Ashampoo's Uninstaller 9 to remove deskscapes. I rebooted and reinstalled Deskscapes.

It doesn't work at all. I set a wallpaper in windows. i opened deskscape and set monitor 1 to an image and all 3 monitors went blank! No matter what i try nothing happens.

Hello,

Sorry to hear you are having issues.

Before we can move on you need to follow the steps in reply#1 DO THE PURGE REBOOT

the reinstall from your account REPLY#1.

and need to know the FULL Version of WINDOWS you are running,

use (type in run ... winver.exe ) to get that info and post here .

AzDude
Stardock Community Assistant

This time the DL was a usable file. ran it I rebooted reinstalled and now

NOTHING.

w10 1903  18362.476

have a screenshot of three blank monitors if you wish.

Thanks.

Hello,

Sorry to hear you are having issues.

DID you do the PURGE https://forums.stardock.com/485954/deskscapes-support-faq#reinstalling

then reboot then reinstall the latest version from your account.

The Purge is a must .

AzDude
Stardock Community Assistant

Thanks; yes I ran it, but not as admin; ran as admin and on reboot, Deskscapes 8 is still there. - EDIT - no it was only that the icon was still under the stardock listing of programs. So the purge doesn't remove all traces? Anyway, I'll try an install again.

Thanks so much for your patience and help.

You need to run latest version of Deskscapes 10 for muti monitor set up not Deskscapes 8

10. how? I do not see that as one of my purchases.

You can buy the upgrade to DS10 here https://forums.stardock.com/497629/page/1/#3764539